Return Policy

At Jaffna Made company, we take pride in providing high-quality Jaffna-made food products. Due to the perishable nature of these items and the international shipping from Sri Lanka, we follow a strict return policy to ensure the best experience for our customers.

1. Non-Returnable Items
   All items are non-returnable. We cannot accept returns of food products once they have been dispatched from Sri Lanka, as they are perishable.

2. Refund Policy for Damaged or Expired Products
   If you receive a product that is expired or damaged during shipping, we will issue a refund under the following conditions:

• Expired Products: If we mistakenly send you an expired product, please provide image proof showing the expiration date and the product. Once verified by our support team, a refund will be processed.

• Courier Damage: If the product is damaged during shipping, we will issue a refund upon receiving proper image proof of the damage. The images should clearly show the damage to the packaging and the product.

3. Time Frame for Refund Claims

• All refund claims must be submitted within 7 days of receiving the product. After this period, we will not be able to process any refund requests.

4. How to Claim a Refund
   To request a refund for an expired or damaged item, please email our support team at [email protected] with:

• Your order number

• Clear images of the expired or damaged product

• A description of the issue

Once our team reviews and verifies the issue, we will process your refund within 7-10 business days.

Please note that we cannot offer exchanges for food products due to their nature.