Terms & Condition

Welcome to JaffnaMade.com!

These terms and conditions outline the rules and regulations for the use of JaffnaMade’s Website. By accessing this website, you agree to comply with the following terms and conditions. Please do not continue to use JaffnaMade.com if you do not agree to these terms.

1. Definitions

"Client", "You", and "Your" refers to the user accessing the website and agreeing to the Company’s terms.

"The Company", "We", "Our", and "Us" refers to JaffnaMade.com.

"Party" or "Parties" refers to both the Client and ourselves.

2.Cookies

We use cookies to improve your experience on JaffnaMade.com. By accessing the website, you agree to the use of cookies as per our Privacy Policy.

3.Intellectual Property

All products on this website, unless otherwise stated, are owned by JaffnaMade or its licensors. You may not:

Republish, sell, or redistribute content from JaffnaMade.com.

Use any content for commercial purposes without our written consent.

4. User Comments

Users may post comments in designated areas. By posting, you agree that:

Your comments do not infringe on any third-party rights.

Your comments do not contain any defamatory or illegal content. We reserve the right to monitor and remove any comments deemed inappropriate.

5. Hyperlinking to Our Content

Certain organizations (e.g., government agencies, search engines, and news outlets) may link to our website without prior approval. Other organizations may request permission to link, subject to approval.

6. iFrames

Without prior approval, you may not create frames around our Web Pages that alter the presentation of our website.

7. Content Liability

We are not responsible for any content that appears on third-party websites linked to our site.

8. Postage and Shipping

Orders will be dispatched within 1-2 business days via standard shipping from Sri Lanka. Delivery times may vary based on the destination. We are not liable for delays caused by shipping services. Items lost in transit will be replaced once confirmed by the courier.

9. Returns and Refunds

Non-returnable items: All food items are non-returnable due to their perishable nature.

Refunds: Refunds are provided for products that arrive damaged or expired. Proof of damage or expiration (via images) must be submitted within 7 days of receiving the product.

Replacements: If the product you receive is expired or damaged, we will arrange for a replacement. There is no need to return the original product. Simply provide image proof of the issue, and our support team will assist you in getting a replacement dispatched.

10. Cancellations

You can cancel your order within 24 hours of placement. Cancellations after this period will not be accepted, as the order will have been processed.

11. Warranty

We do not offer any warranty on our products. However, if a product arrives expired or damaged, we will arrange a replacement upon receiving image proof of the issue.

12. Modifications

We reserve the right to modify these terms at any time. By continuing to use our website, you agree to any updates to the terms.

13. Contact Information:

For any queries or concerns, please contact us at [email protected] or through our live chat on the website. Our working hours are Monday to Friday, 9:00 AM to 5:00 PM.